Compliance Commitments

1. Regulatory Frameworks We Follow

Our compliance posture is anchored in the laws and standards that govern language access, data protection, and professional conduct. These include, but are not limited to:

• Health Insurance Portability and Accountability Act (HIPAA) and Oregon health information statutes.
• Family Educational Rights and Privacy Act (FERPA) for academic partners.
• Title VI of the Civil Rights Act, Section 1557 of the Affordable Care Act, and U.S. Department of Justice language access guidance.
• Americans with Disabilities Act (ADA) and Section 504 accessibility requirements.
• Oregon Administrative Rules for healthcare interpreters and statewide procurement standards.

2. Governance and Oversight

OCIN's compliance committee oversees policy development, risk assessments, and partner obligations. Policies are reviewed at least annually, and updates are communicated to staff, contractors, and clients. We maintain documented Standard Operating Procedures (SOPs) for onboarding, scheduling, data handling, and ethical conduct.

3. Interpreter Credentials and Quality Assurance

Every interpreter undergoes credential verification, background screening, and ongoing performance evaluations. Compliance checkpoints include:

• Verification of state or national certifications, licensure, and continuing education.
• Signed confidentiality agreements and Business Associate Agreements (BAAs) where required.
• Observation, feedback loops, and remediation plans to uphold industry codes of ethics.

4. Data Protection and Incident Response

We implement administrative, technical, and physical safeguards proportionate to the sensitivity of the data we manage. These safeguards include secure portals, encryption, role-based access controls, multi-factor authentication, and monitored audit logs. Incident response plans define how we identify, contain, investigate, and report potential breaches in line with HIPAA and state notification rules.

5. Accessibility and Language Access Commitments

OCIN collaborates with healthcare providers, courts, schools, and community agencies to ensure equitable access for Limited English Proficient (LEP) and Deaf or Hard of Hearing individuals. We support compliance with Title VI, Section 1557, and ADA obligations by delivering qualified interpreters, technology accommodations, and documentation supporting each encounter.

6. Audits, Training, and Continuous Improvement

We conduct periodic internal audits, participate in external reviews, and provide mandatory training for employees and contractors. Topics include privacy, ethics, safety, cultural competency, and emerging regulatory updates. Findings inform corrective action plans that strengthen our service delivery.

7. Reporting Concerns

Stakeholders can report suspected violations anonymously or directly through our compliance hotline or email. All reports are investigated promptly, with non-retaliation protections for interpreters, clients, and employees who raise concerns in good faith.

8. Contact Our Compliance Team

For compliance certifications, audit requests, or to report an issue, please contact: